07518352500




 listening@listeningoutcounselling.com













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ADHD

Grief & loss of relationships, of roles, of pets or of wellness.

Autism

Life stages  transitions, adolescence through to facing a terminal illness.

selective focus photography of woman holding yellow petaled flowers

Illness

Self-esteem

Confidential counselling

Talk about what is happening for you right now.

Worry

Anxiety

Depression

Stress


A safe place

DBS GDPR compliant & fully insured

Professional & kind

person-centred support that meets your needs

'One off' support sessions available

Broughton Astley



Counselling sessions offered in a private & welcoming space on the ground floor.

Many thanks to the clients who have provided testimonials to help other clients understand what to expect.

'When I first found Pippa, I was not in a very good place, with her professionalism, care and expertise she  enabled me to climb out of a very dark hole.

I felt I was listened to from the very start and felt very comfortable and relaxed to share any personal worries/concerns.

      After each one of my sessions, I was given a very contemporaneous review of our meeting together with recommended websites and books to read which would help with my recovery journey.

I would highly recommend Pippa for anyone going through a difficult time emotionally or as resource to explore the challenges that day to day living sends.'  (June 23 )

 


'After finding and contacting Pippa On the BACP website, my concerns were replied to almost immediately with empathy and understanding. I felt comforted to know what my son was suffering was not an isolated situation and there was help available after being failed and almost ignored by our GP'





                      



Online or in person sessions available

Neurodivergent

Counselling that is designed to meet the needs of people with Autism, ADHD & sensory sensitivities.

1 in 67 people have Autism, many people are living with adults or children with neurodivergent conditions.


 

Not being heard in NHS

Post Covid19 many people are finding it hard to explain themselves to medical professionals and have been really suffering with worsening physical or mental health: and unsure of how to move forward.

Combining my nursing, support and counselling knowledge has smoothed peoples pathway to getting medical or psychological support on the NHS.

Relationship difficulty

Whilst I do not work directly with couples: I have found that working with one person within a relationship or family can shift and shape the dynamics to improve the wellbeing of a household.

Exam preparation 

2024 exam season will soon be upon us.  Counselling & support can really help a person to focus and also identify difficulties with learning styles that can impede revision.  Talking through educational options, future opportunities and worries can relieve pressure upon a person or their family.

About me

I am a fully qualified  BACP  Registered Counsellor. I will work with you at your pace with my eclectic style of working: encompassing Person Centred Counselling, motivational interviewing, and Transactional Analysis.

I offer a confidential safe service for you to explore your thoughts, feelings and experiences.

Alongside my counselling practice, I have 25 year’s experience working in the NHS, education and charitable sector as a qualified nurse. 

Typically the issues that clients bring include 

Anxiety
Depression
Mental health disorders
Stress
Abuse
Sexual violence/abuse
Self esteem/self confidence
Neurodivergence 
Self-harm
Identity issues
Trauma & Grief

Student counsellors very welcome to support with self-awareness and patterns of relating.

Qualifications

NCS: Grief: supporting patients & families

·     BACP Certificate Of Proficiency

·     Level 4 Diploma in Therapeutic Counselling  (CPCAB)

·     Level 3 Counselling studies (CPCAB)

·     Level 2 Counselling Skills (CPCAB)

·     Foundation certification Transactional Analysis

·     Transaction Analysis 101

·     level 2 certificate in awareness of mental health awareness. CACHE

·     level 2 level 2 certificate children and young peoples mental health.

 

Additional training in:

·        Certificate in Online and Telephone Counselling

·     Motivational interviewing

·     Addiction & substance misuse

·     Sexual violence

·     Trauma & shame.

·     Anger in children & young people.

·     Self-harm in children & young people.

·     Children’s mental health: Anxiety & Depression

Nursing

BSc (hons) Adult Nursing

 

Additional training in Palliative care

·        Disability Awareness

Teaching & assessing
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Client testimonial: September 2023

Could I ask for a small testament about the experience that I could anonymise for my website?

‘  I am so grateful I've found Pippa when I needed to talk to someone because I can't imagine anyone being more helpful or reassuring. I reached out for some help with improving my confidence and self-esteem, and because life was feeling a bit too hard following some big changes and a difficult relationship. She has enabled me to process so much that had left me feeling stuck, and I now feel better equipped to move forward in my own time and at my own pace. Since having the sessions I am much kinder to myself, confident in my thoughts, beliefs and values and I feel more positive about the future. Thanks to Pippa I feel like my foundations are much stronger than they have ever been, and I wouldn't hesitate to recommend her to anyone that was considering counselling.’ 26/09/23

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Student concessions / rates available.​

Session charge: £45 for 1hr or £65 for 1.5hr


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Listening Out Counselling & Support customer privacy notice

This privacy notice tells how your personal information is used and stored.

Contact details: Email

listening@listeningoutcounselling.com

What information we collect, use, and why?

I collect or use the following information to identify a client and keep confidential records.:

  • Names and contact details: To arrange sessions and to contact regarding session changes. Address used in case of emergency.
  • Next of Kin: In case of emergency, such as being taken unwell in a session.
  • Health information (including dietary requirements, allergies and health conditions): In case access arrangements are needed.  Also this information helps if you become unwell in a session.
  • Financial transaction information: Record of session payment.
  • Session notes – Brief anonymous notes of our sessions, in line with my indemnity insurance and my professional governing body (The British Association Counselling & Psychotherapy)

Lawful bases

My lawful bases for collecting or using personal information is to identify a client and keep confidential records.  Lawfully this relates to:

  • Consent
  • Contract

Where I get personal information from

  • People directly


How is it stored?

  • I have a password protected laptop for electronic communication that only I can access.  My email has a two-stage authentication process to my mobile that is accessible only by me.
  • I have brief paper session notes.  No identifiable data is on these except initials.  These are stored in a safe that has a passcode.
  • I have software to attempt to mitigate against online virus threats and pay a fee to the provider for an additional layer of protection.

How long I keep information?

Notes are kept securely and retained for 7 years identifiable by a code only.  This is in line with good practice and obligations set by the membership organisations that guide my practice.

Who I share information with?

I only share relevant information when there is a risk of harm to yourself, or another person and that risk is imminent and life changing or life ending. 

  • Organisations:  sharing information with for safeguarding reasons.
  • Emergency services (where necessary)
  • Court: If I am subpoenaed by a court I am legally obliged to review that request and share what is appropriate.  I will work openly and honestly with you.
  • Supervision: to ensure that I work safely & ethically I discuss my work with another trained counsellor who is senior to me.  If I talk about clients I do not use any identifiable information.

 

Your data protection rights.

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

20 April 2024